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Pick Ups - Delivery - Returns - Cancellations

Pick Up Policy

Orders may be picked up 3 days before the homecoming date.  In some instances orders will be ready prior to that, and arrangements can be made to pick them up early.  Rush oders (ordered less than 7 days prior to homecoming), may be picked up later.

Delivery Policy

If delivery is needed, please contact me prior to ordering to discuss.

Return Policy

Due to the custom nature of the items, returns are not accepted.  However, if you are unhappy, we will make every effort to correct the issues and make sure you are satisfied.

Cancellation Policy

If you need to cancel your order, please be aware of the following terms:

  • Cancellation Requests: All cancellation requests must be submitted in writing via email to brandy@magicmumstx.com

  • Refund Amount: Cancellations made before 7 days of the pick up date will be eligible for a refund of 50% of the total order amount.

  • Processing Time: Refunds will be processed within 7-10 business days from the date of cancellation confirmation.

  • Non-Refundable Items: Orders cancelled with less than 7 days before the pick up date are not eligble for a refund. 

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